Privacy Policy

This policy explains what personal information Lazenix collects through this website, why we collect it, and the rights you have over it.

Last updated: 10 November 2026

Who we are

Lazenix supplies professional aesthetic equipment to clinics and salons. For the purposes of UK data protection law, Lazenix is the controller of the personal information described in this policy.

Address: 4 Charterhouse Buildings, Goswell Road, London EC1M 7AN, United Kingdom. Email: support@lazenix.com.

Information we collect

We collect the information you choose to give us when you send a request through the form on this website or contact us by email:

• your name
• the name of your clinic or salon
• your email address
• your phone number, if you provide it
• the device or training you are interested in
• how you would prefer to pay
• anything you write in your message

Our hosting provider also keeps standard server logs, which include your IP address, browser type, the pages requested and the time of each request. We use these logs only to keep the website secure and working.

We do not ask for, and do not want to receive, information about anyone's health or other sensitive information through this website. Please do not include client or patient details in your message.

How we use your information

We use your information to:

• reply to your request and send you a quote
• arrange a demonstration, delivery, training or support that you have asked for
• keep a record of our dealings with you
• keep the website secure and prevent misuse of the form
• meet our legal, tax and accounting obligations

We do not use your information for automated decision-making or profiling, and we do not sell it.

Our legal bases

Under the UK General Data Protection Regulation we rely on the following legal bases:

• Steps before a contract and performance of a contract: when you ask us for a quote or buy from us.
• Legitimate interests: to answer business enquiries, run and secure the website, and keep business records. We make sure these interests are not overridden by your rights.
• Legal obligation: when we must keep records by law.
• Consent: if we ever send you marketing emails that you have asked to receive. You can withdraw consent at any time.

Who we share it with

We share personal information only where it is needed:

• Service providers that host this website and our email, acting on our instructions.
• Finance providers: if you ask about rental or rent-to-own options, we may pass your details to an independent finance provider so that they can contact you or assess an application. We will tell you before we do this.
• KClinics Academy: if you ask about training, we pass your enquiry to KClinics Academy, which delivers the VTCT qualifications.
• Delivery and service partners, when you buy a device.
• Professional advisers and authorities, where the law requires it or to protect our legal rights.

Fonts loaded from Google

This website loads its typefaces from Google Fonts. When a page loads, your browser requests the font files from Google's servers, and Google receives your IP address as part of that request. Google states that it does not use Google Fonts requests to build profiles or for advertising. No cookies are set by Google Fonts.

Transfers outside the UK

Some of our service providers may store or process information outside the United Kingdom. Where this happens, we rely on UK adequacy regulations or on contractual safeguards approved for international transfers, such as the International Data Transfer Agreement.

How long we keep it

• Enquiries that do not lead to an order: up to 2 years after our last contact with you.
• Customer and order records: for as long as you are a customer and then for 6 years, to meet tax and accounting rules.
• Server logs: for a short period set by our hosting provider.

After these periods we delete the information or make it anonymous.

Your rights

You have the right to:

• ask for a copy of the personal information we hold about you
• ask us to correct information that is wrong or incomplete
• ask us to delete your information
• ask us to restrict how we use it
• object to our use of it, including for direct marketing
• ask us to transfer it to you or another organisation
• withdraw consent, where we rely on consent

To use any of these rights, email support@lazenix.com. We will reply within one month. There is normally no charge.

If you are unhappy with how we have handled your information, please contact us first. You also have the right to complain to the Information Commissioner's Office at ico.org.uk.

Security

This website uses an encrypted (HTTPS) connection. Access to enquiries is limited to the people who need it to deal with your request. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

Changes to this policy

We may update this policy from time to time. The date at the top of the page shows when it was last changed.